Skinfora Support
How can we help you?
Track your order, get answers to common questions, or reach our team directly — we're here for you.
✓ 90-Day Money-Back Guarantee
Real people, real answers — every message replied to within 12 hours.
Track Your Order
Waiting on your Skinfora order?
Enter your order number or tracking code to see your delivery status — you'll find these in your confirmation email.
Support · Within 12 Hours
Reach our team
Get in touch with us
Enter your email so we can make sure our reply actually reaches you — then just reply to our email and tell us what's going on. Add your order number if it's about a specific order.
Prefer email?
help@skinfora.com
We answer every message within 12 hours — often sooner. Include your order number if it's about a specific order.
Email support only — no live chat or phone.
✓ 90-Day Money-Back Guarantee
Returns & Guarantee
Simple: try Skinfora for a full 90 days. If your (or your child's) skin hasn't improved and you're not happy, email help@skinfora.com and we'll refund you — no bottle to return, no photos, no questions asked. Skin takes time to turn over, so we give you a proper window to judge it, not a rushed two weeks.
Just email help@skinfora.com with the email you ordered with (and your order number if you have it). No forms, no hoops, nothing to send back. We'll sort it within 12 hours.
The price in an ad is usually the discounted first-order price. On the product page you'll see both the one-time price and the subscription price side by side, so nothing changes on you at checkout. If anything ever looks off, email us and we'll make it right.
All major cards (Visa, Mastercard, Amex), plus Shop Pay, PayPal, Apple Pay and Google Pay. Checkout is secured by Shopify.
Is Skinfora Legit?
Yes — Skinfora is a real registered company. It's designed in Australia and made ready for customers in the USA. You can reach a real person any time at help@skinfora.com and we reply within 12 hours, and every order is backed by our 90-day money-back guarantee.
Fair question — there's a lot of junk advertised on social media, so being careful is smart. Here's how you can check us: a 90-day money-back guarantee (a scam doesn't offer your money back), a real support email answered by a real team, secure Shopify checkout, and verified customer reviews. Try one bottle — if it doesn't do what we say, you get your money back.
Yes. Our reviews and photos are collected and verified through Loox, an independent review app — which means they come from real, verified Skinfora customers. We don't use AI-generated faces or fake testimonials.
Yes. Checkout runs on Shopify with full SSL encryption and PCI-compliant payment processing — the same secure system used by millions of stores. We never see or store your full card details.
Subscription & Account
Cancel any time from your account portal — log in, open Manage Subscription, and cancel. No phone call, no "reason required" runaround. If you ever get stuck, email help@skinfora.com and we'll cancel it for you within 12 hours.
Yes — there's a genuine one-time option on the product page. Choose it instead of subscribe & save and you're never locked into anything.
Your first order includes a new-customer discount. After that, the subscription simply rebills at the standard price (the same product, just without the intro discount) — no hidden increases. We show this clearly before checkout, and you can cancel any time before the next order.
You can skip or delay your next shipment any time from your account portal, before it processes. If it's easier, email help@skinfora.com and we'll adjust it for you.
Everything — frequency, product, and shipping address — is editable in your account portal. Or email help@skinfora.com and we'll update it within 12 hours.
Product & Safety
Yes. Skinfora is a gentle, food-grade probiotic suitable for ages 8 and up. As with any supplement for a child, we recommend checking with your doctor first if they have a medical condition — but there's nothing harsh in it.
Skinfora is designed to work alongside a normal acne routine, not replace it — it targets the gut side of things while topicals like Tretinoin work on the skin. Because everyone's situation is different, please confirm with your doctor or dermatologist before combining it with prescription medication, especially oral antibiotics or Accutane.
Morning, with breakfast, is ideal — but any time of day works. The key is consistency: take it at the same time each day so you don't forget.
2 capsules once daily. If you miss a day, don't double up — just carry on the next day.
Skin works on its own timeline. Most people start noticing changes around 4–6 weeks, with the clearest results by the 2–3 month mark as the gut rebalances. That's exactly why we give you a full 90 days to judge it.
It can — but we recommend taking it with or after food. On an empty stomach a few people get mild stomach aches (rare), and a meal makes that a non-issue.
If you're pregnant, nursing, immunocompromised, or managing a medical condition, check with your doctor before starting. Anyone with a known allergy to an ingredient should review the full label first.
Store at room temperature in a cool, dry place out of direct sunlight. Keep the lid sealed to protect the strains — no refrigeration needed.
Quality & Ingredients
A lot of acne — especially the deep, hormonal, cystic kind — is driven by inflammation and hormone activity that starts in the gut, not just on the skin's surface. That's the gut-skin axis. Topicals treat the outside; Skinfora works on the inside, helping rebalance the gut bacteria that influence skin inflammation. It's why creams alone often can't fully fix it.
Most probiotics are generic digestive blends — random strains, low potency, none of it chosen for skin. Skinfora is a 120 billion CFU, 7-strain blend selected and dosed for the skin outcome, plus a botanical support complex (ashwagandha, maca, fenugreek, green tea, turmeric and black cohosh) that targets the hormonal and inflammatory side of breakouts. The strains and the dose are everything — a gut-generalist can't do a skin-specific job.
Skinfora delivers 120 billion CFU across 7 strains: Bifidobacterium Breve, Bifidobacterium Lactis, Lactobacillus Gasseri, Lactobacillus Plantarum, Lactobacillus Fermentum, Lactobacillus Acidophilus and Lactobacillus Rhamnosus — chosen for their links to reducing the inflammation and imbalance behind breakouts, not just general digestion. The full label is on the product page.
Skinfora is made with just a veggie capsule and cellulose — no major allergens added. Check the full label for the complete ingredient list, and if you have a specific allergy, review it before taking.
Skinfora is designed in Australia.
Yes — Skinfora is made to high manufacturing standards so that what's on the label is what's in the bottle. If you ever have a question about a specific batch, email help@skinfora.com and we'll help.
Order & Shipping
Orders are processed within 1–2 business days, and typically arrive within 7–12 business days. You'll get a confirmation email with tracking as soon as it's on its way.
Orders are processed in 1–2 business days and generally delivered within 7–12 business days. Your tracking link is in your confirmation email.
Use the Track Your Order box at the top of this page — enter your order number or tracking code (both are in your confirmation email).
If your order hasn't shipped yet, email help@skinfora.com as fast as you can and we'll do our best to change or cancel it. Once it's shipped we can't recall it, but the 90-day guarantee still has you covered.
Yes — we ship to the US, UK, Australia, New Zealand and Canada. Shipping options and times are shown at checkout.
If your order hasn't shipped, email help@skinfora.com with your order number and the correct address and we'll update it. For subscriptions, you can also update your address in your account portal before the next shipment.